Shipping and Delivery:
Customer satisfaction is our greatest priority so we deliver on time, on budget and to your exact designation.
Mass Tile Offers free standard shipping and residential delivery on most orders over $99 made at Masstile.com.
Some exclusions may apply, see product detail for eligibility.
1. All claims must be made within 5 days after delivery.
2. All returns within 30 days are subject to a 25% restocking fee and after 30 days to a 50% restocking fee.
3. You have an option to get store credit for a full amount of returned items with 0 restocking fee.
4. Please inspect your order upon delivery. If an item was shipped incorrectly Mass Tile Inc. is only responsible for the replacement of this item. We will not issue a refund if the item has been painted, stained, glued or worked upon in any way.
5. Natural stone, mosaics, open boxes, lighting, cabinetryand special orders (SO) are non-returnable.